YAQi Customer Support Agent
24/7 AutonomousAutomated customer ticket triage, FTA VAT invoice queries, and KB auto-responses.
First Contact Resolution84.2%+5.1% this week
Avg Resolution Time1m 45s98.5% within SLA
Auto-Handled Tickets892Without human agent intervention
Customer Satisfaction4.9 / 5.0Based on 320 reviews
Recent Auto-Resolved Tickets
#TK-1084 — FTA 5% Tax Invoice Download Request
Auto-ResolvedResolved via automated PDF link generation & email send.
#TK-1082 — Order Tracking Inquiry (Dubai Fulfillment)
Auto-ResolvedMatched courier tracking API & dispatched WhatsApp notification.